Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, business name, billing address.
• Account & Auth: Username, password, role/permissions, and preferences.
• Payment Information: Payment method and transaction details (processed via secure payment providers).
• Business Data: Invoices, customer/vendor lists, product catalogs, purchase/sales data, reports, GST details you upload or generate using the Services.
• Communications: Messages sent via email, WhatsApp, SMS, or in-app chat/support.
• Technical: IP address, device identifiers, browser type, operating system, app version, referring URLs, pages viewed, and usage logs.
• Cookies/Similar: Information collected via cookies, pixels, and local storage (see Cookies).

2. How We Use Your Information

• Provide, operate, and maintain the Services (e.g., billing, invoicing, POS, reports, attendance, WhatsApp sharing).
• Process transactions and send related information (confirmations, invoices, reminders).
• Improve performance, develop new features, and enhance user experience.
• Provide customer support and respond to requests.
• Send service-related notices and—where permitted—marketing or promotional messages.
• Monitor and prevent fraud, abuse, security incidents, and enforce our Terms.
• Comply with legal, regulatory, and tax obligations.

3. Legal/Lawful Basis

Depending on your jurisdiction, we rely on one or more of the following: your consent, performance of a contract with you, compliance with legal obligations, and our legitimate interests (such as ensuring platform security and improving our Services).

4. Data Storage & Security

• Your data is stored on secure, encrypted cloud infrastructure.
• We use administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, or destruction.
• Access to production data is limited to authorized personnel for legitimate service needs.
• No method of transmission or storage is 100% secure; we strive to use commercially acceptable means to protect your information.

5. Sharing of Information

We do not sell or rent personal information. We may share information with:

• Service Providers/Processors: Payment gateways, cloud hosting, analytics, messaging (WhatsApp/SMS), and customer support tools that process data on our behalf under confidentiality obligations.
• Compliance & Legal: Law enforcement or authorities where required by law or to protect rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or asset sale, subject to appropriate safeguards.

6. Cookies & Tracking

We use cookies and similar technologies to operate and improve the Services, remember preferences, and analyze usage. You can manage cookies through your browser settings. Disabling cookies may impact certain features.

7. WhatsApp & SMS Communication

By providing your mobile number or using features that send messages, you consent to receive invoices, alerts, reminders, and—where permitted—promotional messages via WhatsApp and SMS. You can opt out of marketing messages at any time (see Your Rights), while service-critical messages may still be sent.

8. Your Rights & Choices

• Access/Export: Request access to or a copy of your personal information and business data.
• Correction/Deletion: Request correction or deletion, subject to legal/contractual limits.
• Consent & Marketing: Withdraw marketing consent or change preferences.
• Cookies: Control cookies via your browser or device settings.

We may request verification information before acting on your request.

9. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal and tax obligations, resolve disputes, and enforce agreements. Upon account closure, we will delete or anonymize data unless retention is required by law.

10. Third-Party Links & Services

The Services may contain links to third-party sites or integrations. Their privacy practices are not governed by this Policy. Review their policies before providing information.

11. Children’s Privacy

The Services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Policy from time to time. The updated version will be indicated by a revised “Effective Date” and will be effective when posted. Your continued use of the Services means you accept the updated Policy.

13. Contact Us

Note: This template is provided for general informational purposes and is not legal advice. Please consult your legal advisor to tailor it to your specific compliance needs (e.g., IT Rules, PDPB/DPDP, GDPR if applicable).